COVID-19 Social Contract
I acknowledge that I am aware of certain risks of participating in public events due to the COVID-19 pandemic, and that I am choosing to enter the venue my tickets are purchased for. I understand that by leaving my home, I am exposing myself to a greater risk of becoming infected with coronavirus, or of infecting other people. In order to do my part to not spread this virus, I agree to not enter the venue and to return home if (a) I have a temperature of 100.4 degrees or above, (b) the venue's medically trained professional determines that I may not safely enter the venue, or (c) there is reason to believe I carry the coronavirus despite the current absence of symptoms. If I enter the venue, I agree to strictly follow all health and safety rules the venue has posted, which are designed to protect patrons, workers, and performers.
Refund and Exchange Policy
General Ticketing Information for Theatrical Shows
All sales are final. Please consider your purchase carefully.
• No refunds will be issued unless a show is cancelled or postponed.
• Terms & Conditions, procedures, dates, times, programs, fees, and discounts are subject to change without notice. Please refer to the Terms & Conditions below and check the website frequently for updated information.
• All ticket purchases are subject to fees, which will be applied at the time of purchase whether online or in person.
Should you find yourself unable to utilize a purchased ticket, we have provided a few ways to transfer your ticket(s):
A. Transfer your ticket(s) for the show to another individual who is available to attend in your place. This must be completed at minimum 6 hours prior to the start of the show. Ticket transfers can be done through the Ludus website.
B. Change your ticket(s) to another performance of the same show. This must be completed within
24 hours prior to the original show date and time through the Ludus website.
Once the performance has commenced, tickets will no longer be valid for transfers or use. No refunds will be offered; no exceptions will be made.
General Policies
How to buy tickets
Tickets are available for purchase online on our website: brookdalepac.ludus.com
Direct all questions to the Box Office at 732-224-2411 or email us at pac@brookdalecc.edu
Box office hours 10am – 3pm Monday-Friday. Note, staff take lunch breaks from 1-2pm.
The Brookdale Performing Arts Center (PAC) is located on the Brookdale Community College’s Lincroft Campus, 765 Newman Springs Road Lincroft, NJ 07738. Please park in Lots 1 and 2.
General Ticketing Information for Theatrical Shows
All sales are final. Please consider your purchase carefully.
• No refunds will be issued unless a show is canceled or postponed.
• Terms & Conditions, procedures, dates, times, programs, fees, and discounts are subject to change without notice. Please refer to the Terms & Conditions below and check the website frequently for updated information.
• All ticket purchases are subject to fees, which will be applied at the time of purchase whether online or in person.
Should you find yourself unable to utilize a purchased ticket, we have provided a few ways to transfer your ticket(s):
A. Transfer your ticket(s) for the show to another individual who is available to attend in your place. This must be completed at minimum 6 hours prior to the start of the show.
B. Ticket transfers can be done through the ticketing website. Follow these instructions Patron-to-Patron Ticket Transfers - Ludus Manual
C. Change your ticket(s) to another performance of the same show. This must be completed within
24 hours prior to original show date and time.
Once the performance has commenced, tickets will no longer be valid for transfers or use. No refunds will be offered; no exceptions will be made.
Tickets will be delivered to patrons via email through the ticketing website. They can be either printed or scanned directly from your mobile device. Again, all ticket sales are final, NO REFUNDS will be issued under any circumstance.
Show Changes and Cancellation Procedures
In the event of a show is canceled or postponed, tickets will remain valid for the rescheduled date. Ticket holders will be notified via email or phone regarding the rescheduling once a new date and time have been confirmed.
Should you be unable to attend on the new date, you have the option to receive a credit equivalent to the full value of the ticket for a future show, transfer the ticket to another person, or receive a credit for future performances. Once a cancellation and rescheduled date for the postponed show is announced, tickets will be valid for 30 days to provide time to make other arrangements for the new date, accept the credit, or transfer the ticket. After 30 days the tickets will become null or void.
In the event of a schedule change, all tickets will remain valid for the rescheduled dates. Ticket holders will be notified via email or phone regarding the rescheduling once a new date and time have been confirmed.
Inclement Weather and Force Majeure
The PAC is open rain or shine. In the event a show must be canceled due to a force of nature, tickets will automatically remain valid for the rescheduled date. Refunds will be issued solely in the event of performance cancellation due to extreme conditions. Should a show be canceled, we will make every effort to promptly notify all ticketed patrons via email.
Cancellations are subject to the discretion of Brookdale Community College. Please check Brookdale Community College for weather cancellation updates, If the College is closed, the PAC will be closed as well.
“A Night Of” Dessert Theater
“A Night Of” Dessert Theater is an immersive performance experience where dessert is provided. Please be advised that the theater is not responsible for food allergies of any type, or issues arising from the consumption of food supplied on the premises. Attendees with food allergies are encouraged to exercise caution and inquire about ingredients before consuming any food items. Audience members will be seated at cocktail tables arranged within the Black Box Theater. Seating capacity is restricted to 80 individuals, distributed among 20 tables, 4 seats each. Guests purchasing less than a full table will be seated with other parties. Audience members will have to turn their chairs to face the stage when the performance starts.
Late Arrival Procedure
Audience members who arrive after the performance has begun will be seated at the discretion of the PAC staff. To minimize disruption, latecomers may be asked to wait until an appropriate break in the performance before being escorted to their seats. Please plan to arrive early to ensure that prompt seating occurs prior to the start of the show. Thank you for your understanding and cooperation.
Photography and Videography Procedure
By entering the PAC, you authorize Brookdale Community College to utilize your image or likeness for security and/or promotional purposes without requiring permission or compensation. Patrons are strictly prohibited from recording video, taking photographs, or using flash photography once inside the theater. This serves to protect the intellectual property rights of the show and ensure the enjoyment of all in attendance. Failure to adhere to guidelines may result in a warning or immediate removal from the PAC without refund. Your cooperation in respecting these guidelines is greatly appreciated. Violators may be asked to leave the venue without a refund.
Conduct Procedures
To ensure an enjoyable experience for all attendees, the PAC maintains a strict procedure regarding patron behavior. Disruptive, disorderly, or intoxicated behavior will result in immediate removal without a refund.
No outside food or drink will be allowed inside the PAC. Brookdale Community College is alcohol and smoke-free – this includes the PAC. Sheriffs are on campus to ensure the safety of our patrons and enforce these standards. We appreciate your cooperation in maintaining a respectful and enjoyable environment for everyone.
COVID-19 Procedures
The Brookdale Performing Arts Center will monitor local, County, and State COVID-19 guidance to minimize risk and ensure the health and well-being of our patrons. As of 2023, the PAC is mask optional.
In the event that you or a member of your party tests positive for COVID-19, refunds will not be provided. Please transfer your ticket to an alternative show date of the same show or to another individual's name. Please transfer your ticket(s) to an alternative show date of the same show within 24 hours of the performance or transfer your ticket(s) to an alternate person within 6 hours of the performance.
Buying Tickets from an Unofficial Source
The only official ticketing source to purchase a PAC ticket is brookdalepac.ludus.com. Tickets acquired from unauthorized sources may be deemed invalid, stolen, or counterfeit, rendering them VOID. Patrons in possession of fraudulent tickets will be denied entry to the theater. The Brookdale Performing Arts Center reserves the right to refuse admission to individuals holding tickets obtained from unofficial sources.
ADA Procedures
The Brookdale Performing Arts Center proudly offers accessibility for individuals with disabilities. Accessible seating is available at the rear of the Main Theater, featuring automatic doors for entry to the lobby. Handicapped patrons are advised to park in the designated spaces by lot 1 or utilize the circle drop-off area located in front of the theater.
All handicapped patrons are required to reserve a designated handicap seat, which can be selected directly from the ticketing website's seating chart. If no handicap seats are available, please contact the box office at 732-224-2411 for assistance. Kindly note that failure to select a handicapped seat during booking may result in accommodation limitations.
Brookdale Community College recognizes that it is an integral part of the College’s mission to provide reasonable accommodation to those requesting it.. Accommodation can be provided for individuals with accessibility needs, to recognize certain religious beliefs, or to recognize differences in gender identity or expression. To read Brookdale Community College’s Accessibility Statement please visit the website Accommodations & Accessibility - Brookdale Community College (brookdalecc.edu)
While access rights are legally afforded to users of service animals, that access is accompanied by the responsibility of ensuring that animals act and always respond appropriately while in public, and that users/handlers adhere to the same socially accepted standards of behavior as other members of the College patrons. Users/handlers are responsible for ensuring the safety of their service animals. Please visit the website to review service animal policies
6.1006R SERVICE ANIMALS AND THE AMERICANS WITH DISABILITIES ACT - Brookdale Community College (brookdalecc.edu)
Ludus Refund Policy
Refunds and exchanges are at the discretion of the event organizer (Brookdale Performing Arts Center).
All Ludus convenience fees are non-refundable.
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